Can I purchase online and pay through the website?
No, purchases are made by contacting our sales department, and payments are processed through bank transfers.
What payment methods do you accept?
We currently accept bank transfers for both domestic and international orders. Other payment options may be available depending on the order and destination—please contact our sales team for more details.
Can I track my order after purchase?
Yes, once your order is processed, we will provide you with tracking details so you can monitor the shipping status. For further updates, you can contact our customer support team.
How can I contact customer support?
You can reach us via the phone number and email listed on our website.
How can I choose the right product?
Our consultants are available to help you select the most suitable type of cement and carpet based on your needs and budget.
Do you offer custom handmade carpets?
Yes, you can order handmade carpets with your desired design, colors, and dimensions. The production and delivery time will vary based on the selected design.
Can I receive a product sample before placing a bulk order?
Yes, for bulk orders, we can provide cement samples and fabric swatches of our carpets.
How can I get updated pricing on your products?
For the latest cement and carpet prices, please contact our sales team.
Do you handle customs clearance?
Yes, we provide the necessary customs documents to facilitate clearance in the destination country. For further information, please contact us.
Which countries do you ship to?
We export to neighboring countries and select European and Asian markets. To check if we can ship to your country, please contact our customer support team.
